Cisco Webex is the leading enterprise solution for video conferencing, webinars, and screen sharing. Web conferencing, online meeting, cloud calling and equipment. Apr 27, 2020. Technical Support Center Online Knowledge Base Cisco VPN Updated 2/20/2014 Page 1 of 4 Cisco AnyConnect VPN Client (All Platforms) In an effort to combine all the instructions into one set, this guide is meant for the installation and configuration of the Cisco AnyConnect VPN Client on Windows, Mac, and iPhone, iPad, and Android.
Duke’s VPN allows you to connect to the Duke Health Network from anywhere in the world and make it appear as if you are on campus. This is useful so you can remain productive anywhere. Here’s your guide to using the VPN.
Duke’s Virtual Private Network (VPN) is a software tool that does two things:
Okay – what do I need to know …
Start here if you don’t know how to use the VPN or if you need a refresher:
How do I connect?
You can connect using almost any device. The screenshots below are from a Windows-based PC, but the process and information are consistent across devices even if the screens look different:
That’s it. Once you’ve successfully logged in with MFA, you have access to Duke resources. Don’t worry – if you have any problems or questions, just contact your IT Service Desk at [email protected], or call (919) 684-9200.
FAQs …
Here are some answers to frequently asked questions. If you’re not finding what you need, be sure to ask your IT Service Desk Pros.
As always, if you have any technical questions or problems, please contact your IT Service Desk at 919-684-9200, or email to [email protected].
These steps are for connecting the University VPN client via Windows. Every member of the University community with a NetID has access to download the VPN Client.
**MFA is now required for VPN access**
Be sure your Java is up to date before proceeding with the installation. https://www.java.com/en/download/
1. In a browser window, go to https://vpn.duke.edu
2. On the webpage, enter your NetID and password. In the department field, choose -Default. Click Login.
3. An message will pop up asking you to continue. Please be aware of the message. Click Continue.
4. A download window will pop-up. Click Download. If web-based installation fails, go to step 4a. Otherwise, go to step 5.
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4a) You will receive the message below telling you web-based installation failed. This usually occurs if java or Windows is not up to date. Please click the link under ‘install using the link below’ message.
5. You may get a pop-up to run the application(depending on your security settings) for Cisco AnyConnect Client.
6. Upon successful installation, you will find the file in Windows under Cisco AnyConnect Secure Mobility Client. It will say ready to connect. If the address/server field is blank, enter vpn.duke.edu. Click Connect.
7. The credential window will pop-up. Supply your NetID credentials and choose -Default as the group.
Click OK.
8. A warning window will pop up. Please choose Accept if you agree or Disconnect if you do not.
9. The VPN client will now connect. You can check if you are by looking at your taskbar and right-clicking the client. Connected to vpn.duke.edu will appear in place of ready to connect.
10. When you are finished accessing Duke’s resources, you can click on the icon in your system tray and choose the option to Disconnect.
11. After the first successful login to the VPN, your settings will be remembered. In the future you will only need to be connected to the Internet, then open the Cisco AnyConnect Secure Mobility Client application and login using your NetID to establish the secure connection to the Duke network.
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The VPN service is supported by Duke University Network Services. Problems with installation and use should begin with:
Divinity School Service Desk – 919-660-3492
or extended support hours University Users: OIT Service Desk – 919 684 2200
Optional – Remove from Start-up
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12. If you want to prevent Cisco AnyConnect from launching at startup, click on the Cisco AnyConnect icon in the system tray. This will open the Cisco AnyConnect window, click on the little cog icon.
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13. In the window that opens, uncheck “Start VPN before user logon to computer” and “Start VPN when Anyconnect is started”.
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